The free version featured here does lack some of the more advanced features such as automated IT asset discovery and the option for customer feedback surveys, but there are no limitations with the features that do come with the free version. Overall, SolarWinds Help Desk Free is the perfect lightweight help desk tool that is easy to use and scalable with your business. You can download SolarWinds Web Help Desk and the latest APNS certificate from the. This release includes the following capabilities and enhancements: OAuth 2. You can also build an internal-only knowledge repository for technicians to consolidate and internally share content to help them troubleshoot and resolve recurring issues, which is nice. We’re excited to announce the general availability of SolarWinds Web Help Desk 12.7.4, which includes enhancements to improve security, integrations, and the overall usability of Web Help Desk. ![]() SolarWinds Web Help Desk Free is available for Windows, Mac, and even Linux.Ī really nice feature is the way SolarWinds Web Help Desk allows administrators to create and update a knowledge base and frequently asked questions (FAQ) section that clients can access (to see if their problem has already been solved). As well as this it has an Active Directory and uses LDAP authentication. it be round robin distribution (Pro Edition), or in a triage approach. The SolarWinds Web Help Desk Free edition is a deceptively powerful piece of software. Free Trial/Evaluation Version also supported on: Windows XP, Windows. ![]() Please feel free to chat with one of our sales representatives if you have any questions. Web Help Desk integrates with SolarWinds network monitoring, server monitoring. It also features fully automated ticket routing and assignment allocation based on your specific needs. SolarWinds Web Help Desk Per Seat License (1 to 5 named users) - License with. Solar Winds Web Help Desk Free is firmly focussed on helping desk technicians solve client problems and organize that work across IT assets, reporting, and maintaining an easy to update and search knowledge base. Welcome to the Web Help Desk online demo. ![]() The service request and self-service portal for end-users is straightforward and well thought out. SolarWinds themselves have a proven track record when it comes to software, and that does show in this utility. Web Help can be run from one single, centralized help desk management Web interface, so you can now manage all your end-user trouble tickets and track service request lifecycle from ticket creation to resolution.
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